Please forward your confirmation email from the theatre to customerservice@landmarktheatres.com citing your reason for the request. Please include the theatre name, transaction date, last 4 digits of your credit card number, and amount of the transaction in your refund request.

Once confirming the tickets are unredeemed, we will process the refund. Please allow 2-3 days for posting to your bank.

Within 24 hours of showtime, all refunds must be handled at the theatre box office.

Requests received after showtime will not be honored.

Ticket Exchanges cannot be processed online. These must be handled at the theatre box office prior to showtime.

Customer Service

We care about your experience at Landmark Theatres. Without You we wouldn't be Us. So we've made it easy for you to give us your feedback and let us know how we can be doing our job better.

If you have any questions or comments about our theatres. please call our toll free number 1-888-7-CINEMA (1-888-724-6362)

or send an email to CustomerService@LandmarkTheatres.com.

or write to us:

Customer Service
Landmark Theatres
2222 South Barrington Avenue
Los Angeles, California 90064

Theatre Rentals

For theatre rentals or special events, visit our Theatre Rentals page.